Friendly answers for prospective and existing clients

Who do you work with?

We support limited companies, sole traders, partnerships, company directors, landlords, contractors and employers across the UK.

What services do you provide?

Our services include Self Assessment tax returns, limited company accounts and Corporation Tax returns, bookkeeping, VAT registration and returns, payroll, CIS, Making Tax Digital support, company secretarial filings and assistance with HMRC correspondence.

Do you offer a free initial consultation?

Yes. You can contact us to arrange an initial consultation so we can understand your needs. We will confirm the scope, fees and next steps before any paid work begins.

Can you act as my accountant immediately after I contact you?

Not automatically. We first need to understand the work, complete any required identity and anti-money laundering checks, agree the fees and issue or accept an engagement letter.

What documents will you need?

This depends on the service. We may request identification, UTR and National Insurance details, bank statements, invoices, expense records, payroll information, VAT records, CIS statements, P60/P45 documents and previous accounts or tax returns.

How can I send sensitive documents?

We will tell you the appropriate secure method. Please do not send identity documents, bank statements or other sensitive information through an insecure channel where a secure option is available.

How much do your services cost?

Fees depend on the type, complexity, urgency and volume of work. We will explain the proposed fee and scope before starting. Additional work outside the agreed scope may be quoted separately.

Can you guarantee that I will receive a tax refund?

No. Eligibility and the amount of any refund depend on your individual records and HMRC rules. We prepare claims using the information and evidence available, but HMRC may check, amend or reject a claim.

Will you remind me about every deadline?

We will communicate the deadlines covered by our agreed service, but you remain responsible for providing complete and accurate information on time and for paying tax due. Responsibilities will be set out in your engagement letter.

Can you speak to HMRC on my behalf?

Yes, where this is included in the agreed service and the necessary authorisation is in place. HMRC retains responsibility for its own decisions and response times.

Do you help with CIS?

Yes. We assist contractors and subcontractors with CIS registration, returns, deductions and supporting records.

Do you support Making Tax Digital?

Yes. We can help with compatible software, digital records and applicable submissions. We will explain which MTD requirements apply to your circumstances.

Can you help if my records are incomplete or overdue?

Please contact us as soon as possible. We will review what is available and explain the practical options, likely timescale, risks and any additional fees. We cannot guarantee that penalties or interest can be avoided.

How long will the work take?

Timescales depend on complexity, the completeness of your records, third-party response times and statutory deadlines. We will give you a realistic indication after reviewing the work.

How do I make a complaint?

Please email info@friendlyconsulting.co.uk with your name, contact details and an explanation of the issue. We will acknowledge and investigate your complaint in accordance with our complaints procedure.

How do I get started?

Use the Website enquiry form, email info@friendlyconsulting.co.uk, or call 07757 794880 or 07787 800195. Tell us briefly what support you need and any relevant deadline.